Engineering Prescription is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (www.engineeringprescription.com) and use our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1. Personal Information: We may collect personal information from you when you place an order, request a quote, or contact us. This information may include your name, email address, phone number, mailing address, and payment information.

1.2. Non-Personal Information: We also collect non-personal information such as your browser type, IP address, the pages you visit on our website, and the time and date of your visit. This information helps us improve our website and services.

2. How We Use Your Information

2.1. To Provide Services: We use your personal information to process your orders, deliver products, and provide customer support.

2.2. To Improve Our Services: We may use your feedback to improve our products and services.

2.3. Marketing: With your consent, we may use your contact information to send you promotional materials and updates about our products and services. You can opt-out of receiving these communications at any time.

2.4. Legal Requirements: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Information Sharing

3.1. Third-Party Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing. These providers are obligated to protect your information and use it only for the purposes specified by us.

3.2. Legal Compliance: We may disclose your information if required to do so by law or in response to a valid request by a law enforcement or governmental authority.

3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

4. Data Security

4.1. Protection Measures: We implement a variety of security measures to maintain the safety of your personal information. These measures include secure servers, encryption, and regular security audits.

4.2. No Guarantee: While we strive to protect your personal information, we cannot guarantee its absolute security. You acknowledge that any transmission of data is at your own risk.

5. Your Rights

5.1. Access and Correction: You have the right to access and correct your personal information. If you wish to review or update your information, please contact us.

5.2. Deletion: You may request that we delete your personal information. We will comply with your request unless we are required to retain the information for legal or business purposes.

5.3. Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails or by contacting us directly.

6. Cookies and Tracking Technologies

6.1. Cookies: We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s systems to recognize your browser and capture and remember certain information.

6.2. Third-Party Analytics: We may use third-party service providers to monitor and analyze the use of our website. These providers may use cookies and other tracking technologies to collect information about your activities on our website.

7. Changes to This Privacy Policy

7.1. Updates: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Changes are effective immediately upon posting.

8. Contact Us

8.1. Inquiries: If you have any questions about this Privacy Policy, please contact us at:

Engineering Prescription
Email: info@engineeringprescription.com
Phone: 880 18963-07191
Address: House-12, Road-08, Block-B, Hirajheel R/A, Mirpur-14, Dhaka-1216, Bangladesh.

Welcome to Engineering Prescription’s website (www.engineeringprescription.com). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Introduction

1.1. Purpose: These terms and conditions govern your use of our website and the services we provide, including Central Air Conditioning & Cold Storage Systems, VRF & Split Conditioning Systems, Kitchen Hood & Ventilation Systems, Fire Protection, Detection & PA Systems, and all related spare parts.

1.2. Acceptance: By accessing our website or using our services, you accept these terms and conditions in full. If you disagree with any part of these terms, please do not use our website or services.

2. Services

2.1. Description: We offer design, installation, maintenance, and repair services for a variety of HVAC and fire protection systems.

2.2. Modifications: We reserve the right to modify or discontinue any service at any time without prior notice.

3. Orders and Payments

3.1. Placing Orders: Orders for our services or spare parts can be placed through our website, by phone, or in person.

3.2. Payment Terms: Payment terms will be specified in the invoice provided. We accept various forms of payment as indicated on our website.

3.3. Pricing: All prices are subject to change without notice. We strive to ensure accuracy but are not responsible for typographical errors.

4. Delivery and Installation

4.1. Scheduling: Delivery and installation times will be scheduled at the time of order. We aim to meet agreed deadlines but are not liable for delays due to unforeseen circumstances.

4.2. Site Requirements: The customer is responsible for ensuring the installation site is ready and compliant with all relevant regulations.

5. Warranty and Returns

5.1. Warranty: We offer a warranty on our products and services as specified at the time of purchase. Warranty claims must be made within the warranty period.

5.2. Returns: Spare parts may be returned within 30 days of purchase, provided they are unused and in original packaging. Custom orders are non-refundable.

6. Limitation of Liability

6.1. No Liability for Indirect Damages: We are not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

6.2. Maximum Liability: Our maximum liability for any claim related to our services or products is limited to the amount paid by the customer.

7. Intellectual Property

7.1. Ownership: All content on this website, including text, graphics, logos, and images, is the property of Engineering Prescription and is protected by intellectual property laws.

7.2. Use of Content: You may not reproduce, distribute, or use any content from our website without our prior written permission.

8. Privacy

8.1. Data Collection: We collect personal information as necessary to provide our services. This information is handled in accordance with our Privacy Policy.

8.2. Consent: By using our services, you consent to the collection and use of your personal information as described in our Privacy Policy.

9. Governing Law

9.1. Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction where our company is established.

10. Changes to Terms

10.1. Modifications: We may revise these terms and conditions at any time. Changes will be posted on our website and will take effect immediately upon posting.

11. Contact Information

11.1. Inquiries: If you have any questions about these terms and conditions, please contact us at:

Engineering Prescription
Email: info@engineeringprescription.com
Phone: 880 18963-07191
Address: House-12, Road-08, Block-B, Hirajheel R/A, Mirpur-14, Dhaka-1216, Bangladesh.